Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you use deloraventino's budgeting services for entrepreneurs.
Information We Collect
When you engage with deloraventino's services, we collect different types of information to provide you with personalised budgeting solutions. This includes both information you directly provide and data we gather through your interactions with our platform.
Personal Information
- Contact details including name, email address, phone number, and business address
- Business information such as company name, ABN, industry type, and business structure
- Financial data including revenue figures, expense categories, and budget preferences
- Payment information for our services (processed securely through approved providers)
Usage and Technical Data
We automatically collect technical information about how you use our website and services. This helps us improve functionality and provide better support.
- IP addresses, browser types, device information, and operating systems
- Pages visited, time spent on our site, and navigation patterns
- Cookies and similar tracking technologies for website functionality
- Communication records from support interactions and consultation sessions
How We Use Your Information
Your information helps us deliver effective budgeting solutions tailored to your entrepreneurial needs. We process your data lawfully and transparently, focusing on legitimate business purposes that benefit both parties.
| Purpose | Legal Basis | Data Types |
|---|---|---|
| Service delivery and consultation | Contract performance | Contact, business, and financial information |
| Account management and support | Contract performance | Personal details and communication records |
| Website functionality and security | Legitimate interests | Technical data and usage patterns |
| Marketing communications | Consent or legitimate interests | Contact information and preferences |
Important:
We never sell your personal information to third parties. Your financial data remains confidential and is only used to provide the budgeting services you've requested.
Information Sharing and Disclosure
deloraventino maintains strict controls over who can access your information. We only share data when necessary to deliver our services or when required by Australian law.
- Service Providers: Trusted third parties who help us deliver services (accounting software integrations, payment processors, cloud hosting)
- Professional Advisors: Lawyers, accountants, or consultants when needed for business operations
- Legal Requirements: Government agencies or courts when legally required under Australian regulations
- Business Transfers: In the unlikely event of a business sale or merger, with appropriate safeguards
All third parties who access your information are bound by confidentiality agreements and must comply with Australian Privacy Principles. We conduct due diligence to ensure they maintain appropriate security standards.
Your Rights and Choices
Under Australian privacy law, you have significant control over your personal information. We've designed straightforward processes to help you exercise these rights effectively.
Access and Correction
You can request a copy of all personal information we hold about you. If any details are incorrect or outdated, we'll update them promptly upon verification.
Data Portability and Deletion
Request your data in a portable format or ask us to delete your information (subject to legal retention requirements). We'll process most requests within 30 days.
Marketing Preferences
Unsubscribe from marketing emails at any time using the link provided, or contact us directly. You'll still receive essential service-related communications.
To exercise any of these rights, email us at info@deloraventino.com with "Privacy Request" in the subject line. Include your full name and specific request details. We may need to verify your identity before processing certain requests.
Data Security and Retention
We implement comprehensive security measures to protect your information from unauthorised access, alteration, or disclosure. Our approach combines technical safeguards with strict access controls.
- Encrypted data transmission using industry-standard SSL/TLS protocols
- Secure cloud storage with regular backups and disaster recovery procedures
- Multi-factor authentication for team members accessing client information
- Regular security audits and vulnerability assessments
- Staff training on privacy obligations and secure data handling practices
Retention Periods
We retain your information for as long as necessary to provide services and meet legal obligations:
- Active client data: Duration of service relationship plus 7 years
- Financial records: 7 years from end of engagement (Australian tax requirements)
- Marketing data: Until you unsubscribe or 5 years of inactivity
- Website analytics: 26 months maximum
International Transfers and Cookies
Some of our service providers operate outside Australia, particularly cloud hosting and software integration partners based in the United States and European Union. We ensure these transfers meet Australian privacy standards through appropriate safeguards.
Cross-Border Data Handling
When your data is processed overseas, we use:
- Standard contractual clauses approved by Australian privacy regulators
- Providers certified under recognised international privacy frameworks
- Regular monitoring of overseas processing arrangements
Website Cookies
Our website uses essential cookies for functionality and optional cookies for analytics. You can control cookie preferences through your browser settings, though some features may be limited if essential cookies are disabled.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur to our data practices. Material changes will be communicated via email to active clients and prominently displayed on our website.
This policy was last updated in March 2025. Previous versions are available upon request for reference purposes.
By continuing to use deloraventino's services after policy updates, you acknowledge acceptance of the revised terms. If you disagree with changes, contact us to discuss your concerns or to arrange data deletion where legally possible.
Complaints and Regulatory Information
If you believe we've mishandled your personal information, we encourage you to contact us directly first. Most concerns can be resolved quickly through open communication.
Internal Complaint Process
- Email your complaint to info@deloraventino.com with "Privacy Complaint" as the subject
- Include specific details about your concerns and desired resolution
- We'll acknowledge receipt within 2 business days
- Full investigation and response within 30 days
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
Privacy Questions?
Contact our privacy officer for any questions about this policy or your data rights.
Email: info@deloraventino.com
Phone: +61 406 287 815
Address: 409 Tribune St, Albury, NSW, 2640, Australia